BACK TO BASICS
East Day Spa’s Managing Director Ina Bajaj works the shop floor
After finding myself working the spa floor over Christmas and January, I have a new appreciation of how hard our incredible staff work. For the first week I thought I was going to have a nervous breakdown, the pace was so frenetic…
I’m always at the spa, but usually in the office and rarely for ten hour shifts. Doing full shifts has made me realise just how important it is not to lose touch with the shop floor.
Not only has it been a fantastic opportunity to interact with staff and customers, it has provided the perfect opportunity to notice little things that need improving in the spa.
I suddenly realised that some of the music was monotonous so swiftly gave the I-pod a good clean out and update. I also solved the mystery of the disappearing white towels! It turned out they were being mixed up with the white paper towels and accidentally being thrown away. Such a small thing, but the realisation could save us a small fortune in the long term.
When I first opened East Day Spa Wellington ten years ago I knew practically each and every client that walked out of the lift. Now I’d be lucky to know 20% of the clients at East Day Spa Auckland.
I’m determined to change that, to go back to basics and reconnect on the ground level. I don’t want to ever lose t touch again and from now on, whether I’m in Auckland, Melbourne or Bali, I intend to work at least one full shift on the shop floor each week.











